Last updated: October 23, 2026
This Refund & Cancellation Policy applies to services purchased from QHR Solutions Private Limited (“QHR Solutions”, “we”, “us”).
1. Monthly plans (SEO, ads management, social media, website care)
Our monthly plans are month-to-month with no long-term lock-in. You may cancel at any time by giving written notice (email is fine) at least 15 days before your next billing date. Work already performed in the current billing cycle is non-refundable, since strategy, research and execution hours have already been delivered.
2. One-time projects (website design, app development, branding)
- A deposit paid to begin a project is non-refundable once work has started, as it covers discovery, design and planning time already delivered.
- Milestone payments due during the project are for work completed up to that milestone and are non-refundable once that milestone is delivered.
- If you cancel a project before a milestone is delivered, you are only charged for work completed up to that point, calculated at our standard hourly rate.
3. Ad spend
Ad spend is paid directly to Google, Meta or other platforms from your own account and is covered entirely by that platform’s own refund policy — we have no ability to refund money you have not paid to us.
4. Our free audit
The Free SEO & AI Visibility Audit is provided at no cost and carries no refund obligation since no payment is taken.
5. Dissatisfaction with results
Because digital marketing results depend on factors outside our control (see our Disclaimer), dissatisfaction with rankings, traffic or ad performance alone does not entitle you to a refund for work already delivered. If you believe we have not delivered the agreed scope of work, contact us first — we aim to resolve delivery issues directly before any refund discussion.
6. How to request a cancellation or refund
Email info@qhrsolutions.com with your account details and reason. We respond within 2 business days and process any approved refund within 7–10 business days to your original payment method.